Free USA & Canada: 1 800 247 1641

Rest of the world: +52 998 252 6723 / +52 998 849 4360


Cancelation Policies


Refund 100% canceling 48 hours in advance. Refund 50% canceling 48-24 hours in advance. Canceling on the activity day or not taking the tour will be marked as "No Show" and non-refund will be done.


Reschedule has no cost, as far as the request is made 24 before your actvity, reschedule can not be done the same day of your activity.


For combos: Refund 100% canceling 48 hours before the first activity, 50% canceling 24 hours before, not taking the tour or canceling the same day will be take as "No show" and non refund will be done.. After the first activity, no cancellations. Re schedule the second activity is possible and with no extra cost, requesting 24 hours in advance.


For airport shuttles: When using the shuttle back to the airport, there is a 15min tolerance window in which the client has to be on the motor lobby of the hotel for their pickup. In case of not showing up during this window of time, the van will drive away and it will be considered as "NO SHOW" which will be considered as a cancelation with a 100% penalty.