4 en 1 Catamarán Experiencia Isla Mujeres Plus

Kinda awkward sitting there if you are with kids... Once we got on the catamaran, drinks only start after the snorkeling begins. I have done other snorkeling tours and the boat waits while you snorkel so you can get on or off if needed. Not this one. We were told once away, that the boat drops you off, sails away, and you have to swim 400m back to the boat. Too bad, we were really looking forward to that part. No way I was willing to do that part with no boat. They bring you to a shopping destination first with 1 hour to explore, and then back to the boat to the final stop with drinks and buffet. If you are expecting a nice beautiful beach and swimming, think again. It is a marina stop, the water is shallow in the swimming area,smells bad, and the sand in the water is more of a silt or clay. Not the beach you imagine...

It is up to ALBATROS to provide the correct information and to make sure their customers are treated well. No one else’s. Your fault. Gaslighting every bad review making it our fault for not understanding, makes you look worse. SUGGESTIONS:
1. Change the Albatros brochure to state any age restrictions for snorkelling.
2. Change the Albatros brochure to state not all boats have working sails.
3. Explain things when we arrive.
4. Set the expectations properly.
If you made things clear you would not have to rely on travel agencies interpreting and explaining for you.

After the boat left the dock we went to get our snokelling gear and were told we could not snokel or swim off the boat because we were over 59. This was apparently due to the "harbourmaster rules" Also on the "sail" back we were motoring even tho 12 other catamarans were sails up. After the trip we queried the travel agency who said they did not know about the age limit. We then queried Albatross and get told that the travel agency should have told us. When we sent Albatros a screenshot of their webpage showing age 0-65 the response was that the travel agency or whoever sold us the trip should have told us. BTW I've looked thru many reviews here where thew standard response from Albatros is: I'm very concerned but the people who sold you should have told you. So there's no mention of yes we'll change the webpage . These guys are just falsly advertising and then passing the buck when people complain. Apparently there is a federal agency in Mexico that regulates ethic in advertising PROFECO. I will be contacting them. I do hope Albatros responds to this review. I'm very interested in their reaction to my suggestion of them changing their advertisement. DON'T USE THIS COMPANY UNLESS YOU LOOK PAST THEIR ADVERTISEMENTS.

We purchased this for 650 mx. An hour later later when we were on the boat and had left the harbour we were told that we could NOT snorkel or swim off the boat because we both were over 59 years old. So why did we get pushed to buy that sunscreen that doesn't damage the water environment when we could not go in the water. Also there was no sailing on Amazon II. We motored both ways despite 14 other cats putting up their sails. Total costs to us was around 120 US$ x 2 plus the sunscreen at 650 MX. The sunscreen had to be disposed of as the bottle was over 100 ml and could not be taken on the airplane home.
At the end of the trip I wrote out a comment about our concerns and passed it to the tour operator on the boat but have not heard anything back. We also advised our hotel travel agency at the Krystal Grand and they apparently have contacted Albatros but again there has been no response.
There is nothing on the brochure that indicates an age limitation. We feel cheated through this false advertising .
We advised Albatros of all this and the reswponse was that the tour company should have advised us of the age restriction as its on the albatros disclaimer ( fine print) and the boat we were on does no normally have sails ( even tho we saw them, maybe they are just for show).

-- OPEN BAR ON BOARD: Rum, vodka, tequila, beer, water, and soft drinks.
-- FRESH WATER AND BAR AT BEACH RESTAURANT.
-- Bunk beds at beach zone
It doesn't say the snorkeling portion is a 400m open water swim.
The buffet did NOT have pizza, enchiladas, risotto... I'm not sure if there were tacos. I can tell you the food we were able to find was picked over and cold.
The "open bar" was someone coming around with a pitcher. That is not a bar.Fresh water was not bottled water, and sketchy.
Back to the start, the loading process was chaotic. None of us knew which boat we were on! We were hurried on board and told to sit in the front for safety instructions. Those instructions never came. We were told about the monument on Isla Mujares and encouraged to rent a golf cart to get there.
Then the crew gave us each a personal flotation device with no instruction on how to properly wear the vest. Once we all had one, we were told to hurry to the back of the boat. As we passed the cabin we were handed our mask and snorkel, again without instruction, and told to jump off the back. Hurried again, we had to keep up with the crew leading us in the swim. We didn't know if we were swimming to the snorkeling location, so many of us didn't look down! We were trying to keep the crew leader in site.
Back on the boat, they told us we would need to follow the crew leader to get our wristbands. We had paid our $20 dock fee but didn't know what this wristband was about. He were hustled to a storefront, again without instruction, and finally received another wristband. It said the dock fee was $10 MXN. Suspicious!
After walking through the downtown area (another awful experience), we got back on the boat for the private beach portion. We arrived to find 200-300 young people partying! There was not a single "bunk bed" or seat at the beach zone. As stated, the food was picked over and cold. The tables were all taken and the chairs were falling apart. Hardly a private beach, we went back to the dock early, along with most of our fellow sailors.
Then we were told the pick up location changed. Once again, we were hurried, down the dock, across the beach where we had just come, to another dock. On the boat, every traveler expressed their anger. The crew only said "don't blame us" and asked for tips.
The final insult was back at the starting point. The crew docked the boat but is began to drift off the dock so I couldn't safely disembark. My friend noticed and we grasped hands to pull the boat back to the dock. We helped others off without any help from your staff.
Start to finish, this was a disaster of trip.

• Upon arrival the folks at the counter couldn’t find our reservation. We kept being told to wait five minutes. Eventually it was all ironed out.
• This was my fault- bought suntan lotion about 30 minutes before we got there and it wasn’t eco-friendly. Had to purchase a 75ml for $27 USD.
• Snorkeling was cancelled due to conditions. We still had a blast though!
The boat ride was great fun. The drinks were flowing. Rum punch, blue vodka drink and tequila sunrises as well as beer. We stopped and we were all able to jump into the blue sea and float around a bit before getting to the island.
On the island we got a Bali bed and had some lunch. This lunch buffet was a real treat, everything was delicious. We elected to do the golf carts but didn’t realize we needed to sign up ahead of time. Luckily another group backed out so we were able to do the golf cart tour and see the island. Very fun and great sights!
Then we came back and floated and drank a bit more before getting on our sunset ride home. Staff was fun, knowledgeable and respectful.

?The Island: A staff member named Frankie promised us a golf cart for the same price as the tour so we could explore solo. He made us wait for over an hour, only to tell us none were available. This was a lie; we could see plenty of carts. By then, it was too late to rent one ourselves. We felt like hostages on the beach.
?The Return: Despite it being in our package, they didn't have us on the return van list. After a supervisor finally let us board with our friends, they forced us to get off the van while already seated just to move us to another one. ?Completely unprofessional and frustrating. Save your money and take the ferry instead.

No fins. Then into very rough currents with at least 5 other boat groups. I am a very good swimmer and have been on many Snorkel excursions, none as dis organized as this. Be prepared for high decibel speaker music for this entire almost 8 hour trip. A quick stop at Isal Mujerles tourist trap town of one hour, too much traffic for golf cart rentals. Then back on the boat to another "north" point Tourist trap town for a Mexican buffet that wasn't even Taco Bell average. Now back to the Marina, the crew the entire time refilling passengers with watered down drinks and Beer and wait for it... The CREW WAS drinking on the way back as well, many of us could see them. Then back on the old van, if you can find it, some could not for a ride back to the hotel. Left at 8:20 Am, back at 6:20PM!! Van, wait time equaled 3 1/2 hours. 45 mins in the water and 2 1/2 hours at tourist traps. PRICELESS!

When we returned the carts, we were told we had to pay 165USD for using the carts. We didn't bring enough cash and we didn't bring any cards. We told the captain, we would need to pay the driver once we reach the hotel. The captain refused. The captain refused to believe my wife didn't speak Spanish. He also insisted we were lying when we told him none of us have "Apple pay". The captain followed us unto our bus and told the driver not to take us back to the hotel because we refused to pay him. The company was called Albatrosse; The captain's boat was called Marathon. What a nightmare!

We are experienced snorkelers and arrived with our own equipment. Note they are so lax they don’t even provide fins! One of the crew became very agitated and borderline aggressive. Of course he knew he was lying about this being a Mexican law. They checked our id at the desk so not sure why they waited until we were onboard to tell us. Choose any other operation- these guys are not worth your time or money.

Being picked up at the hotel was great! At the dock, there was quite a wait before check in and boarding and no time for coffee nor was any mimosa seen?
The group was large, maybe fifty? The catamaran, Amazonas II, was big enough however it was more akin to a party cruise (ferry?) than a sail through the gulf (in fact no sailing at all). If you want to dance and drink poorly mixed alcohol, you are going to have a lot of fun.
Snorkelling was fine but the groups are really large and get ready to be herded.
The first stop was at the beach club in the middle of the island. If you rather not spend another 65(maybe 55?)usd on a golf cart, you lie in the sun at the beach, which is really small. So is the available piece of ocean sectioned off for swimming, kayaking or paddle boarding.
As part of the package was to be a barbecue buffet, in our experience, however it lacked any traces of barbecue, but if you like steamed hotdogs you are in luck.
The bar and drinks at the beach club were quite good, but a grill lunch buffet without anything grilled is as depressing as it sounds.
Final part of the trip went to downtown. We had between one and one and a half hour to explore, which felt enough for some minor shopping.
My main problem with the trip is that it felt entirely geared towards drunk tourists looking to become more wasted. Mandala is a better beach, our hotel has better food, and our hotel bar has better drinks, and I bet that is true for your hotel too. The souvenirs you can get elsewhere, and we didn’t even raise sail, so save your money it is not worth it - unless you desire to get wasted on a ferry to really really loud music, then enjoy.

1. Check-in and Boarding
Upon arrival at the Albatross pier in Cancún, we spent nearly 30 minutes in line under the hot sun just to check in. There were no proper facilities for changing or bathrooms — only dirty, unacceptable conditions. Boarding the catamaran Amazona 2 took additional time, and many passengers were left waiting under direct sunlight with no shade.
2. Snorkeling Experience
Snorkeling was supposed to be a highlight, but it was poorly organized and unsafe. While equipment was provided, fins were withheld from guests but worn by staff. Customers were rushed through the swim toward the underwater museum, pressured by crew shouting commands. Many were unprepared, some had to be rescued, and most didn’t even have time to enjoy the sculptures.
3. Shopping Stop
Instead of extra beach time, we were forced into a long shopping stop. This felt like wasted hours that could have been better spent enjoying the sea.
4. Beach Club and Lunch
The Beach Club experience was extremely disappointing. The food was of poor quality, seating was inadequate, and many guests were left eating on the ground or waiting for tables. There were no beach chairs available, no proper shade, and the water was dirty — nothing like the clean, relaxing beach that was advertised. We even had to pay extra at a neighboring beach just to get basic seating and shade.
5. Return Trip and Tipping Pressure
On the way back, the crew pressured guests into tipping, walking around with a box and standing over passengers until they paid. This was highly unprofessional and unacceptable.
Conclusion
This tour was not what was promised by MTS or Albatross Company. From poor organization and unsafe practices to false advertising about the beach and facilities, it was one of the most disappointing travel experiences we’ve ever had. We strongly recommend avoiding this tour if you value your time, comfort, and money.

There was no update that we were waiting on further passengers, When it got to 11:45am I had to ask a member of staff what was going on and then we were advised we were waiting for further passengers. Better communication to the guests would have been good here.
The arrival into the Marina was quite intimidating, It was only myself my husband and my 13yo son who had arrived first, straight away there are a lot of staff around you, it felt a bit much. Once you pay your water tax and get your boarding pass for the boat, The guys are on you straight away to check your sun cream and ensure it's safe for marine life... I think this is a con to get you to buy sun cream from them at whatever price they want to charge you... No prices on the sun cream. We did check our sun cream as requested and it didn't have the chemicals in the cream that weren't allowed so we managed to swerve this robbing, We did purchase a waterproof phone case as I forgot to bring ours, this again had no price and cost roughly £22 in English money. Then they move on to sell you hats if you don't have them and motion sickness bands. this was all within stepping foot into the marina. Its very intense.
There was then an hours wait in the waiting area for the next guests to arrive, We luckily had water with us however there is a shop set up that has chargeable drinks and snacks if required.
Once on the catamaran the staff were very attentive and welcoming, We were welcomed on with a welcome drink which was nice and advised to sit at the front of the boat for the best view, We were lucky the sailing we picked only had 3 other families and ours, there was plenty of space to move around the boat and enjoy the views. Drinks were topped up often and a selection of drinks and cocktails which was great.
The snorkelling could be explained better, I did feel it was here is your life jacket and snorkel and jump in! We as a family have never snorkelled before and would have appreciated a brief demonstration how to use the snorkel properly, My son was a bit panicked at the beginning as it was literally "jump in" but once we worked out how to use the snorkel while in the sea it was fine. We did see some fish and the underground water museum which was fantastic, I would have liked the snorkelling to last a bit longer as we felt we had just got used to the equipment and it was time to come back on the boat.
The sea is beautiful and so clear, my son saw a sea turtle while on the boat he was delighted! We then got to the beach club which on arrival walking down is beautiful. Once we arrived at the beach club we were shown to a table and a drinks order taken straight away, We were also shown around the buffet and each dish explained to us which was great service! The food was average buffet style but decent enough, The drinks were good and strong. The bathrooms weren't the best.
We were asked on the boat by the staff prior to arriving at the beach club if we wanted to hire the golf carts through them which was a cost of $55 dollars this included a member of staff taking you round the island and showing you tourist points of the island, we opted for this as we wanted the guided tour and to know where to go and to get good stop points for photographs, we had been advised independently that you can get a buggy off the boat by yourself which is around $35 but would not include the guided tour.
We paid the $ on the boat by card and it wasn't until we were back at our resort we realised we were actually charged $65, $10 extra which is not great service overcharging tourists... Please ensure you check the amount on the card reader if you choose to book the golf buggy from the staff on the boat, We were very disappointed by this.
You are then back on the catamaran and taken north of the island where you have two hours free time to explore, The beach is lined with beach bars which to sit at you need to buy drinks which we felt were expensive... The shops are all selling expensive junk, no prices and ludicrous even when you start to haggle, I didn't have the energy for the rudeness of the prices they were trying to charge... My son wanted a fake football top and it started off at £120 English money down to £55 safe to say we didn't buy as you can get the real strips for this price. Tequila prices were also ludicrous, no prices and verbally went from £80 upwards which again stopped us buying.. its cheaper in duty free.
I personally would have enjoyed more time snorkelling and at the beach club rather than at the north of the island where I felt it was like walking into a pack of wolves trying to get what they could from the tourists... Also watch out for the men on the street who see your All Inclusive wrist band and say they are the waiter from your hotel and its their day off and working at the family business again trying to get you into their shop to rip you off which really got my back up.
There is a 7 Eleven shop there which has Mexico shot glasses and some tourist bits in it you could purchase which is price marked and reasonable.
We did enjoy the experience even with the couple of downsides it wouldn't put us off doing this again, it was a good experience but just be vigilant of the prices you are being told and what you are being charged.

We all had to join a queue and present our tickets. We were each provided a rep who discussed specific sun cream you needed which had to be environmentally friendly, no chemicals. Take a children's one, we did and were fine otherwise you have to purchase theirs. Take a waterproof phone cover. You will be sold this too. Including hats and any other beach/boat trip requirement. Including a mosquito repellent bracelet. The boats only leave around 10am so be prepared for a wait. We weren't actually told a time but would have been nice to so that expectations are set. At embankment onto the boat you take a photo with someone dressed up as a bird. This will cost you around £8. The ride out was beautiful. You stop in the ocean for about 20min snorkeling. The reef isn't brilliant and hardly any fish which is quite sad to see however preservation has started and it will take a while to get coral back and thriving. A shame to see our planets oceans destroyed. Just before arriving on the island, you are given the option of hiring a golf buggy. It's around $50. I recommend doing it. It splits up the journey. You get to see the island and it's fun. Otherwise you're mostly stuck at a rather small dirty water beach. It's pleasant enough for about an hour but you'll be ready to go back home after this. Most tours can be purchased with an all inclusive option. The buffet isn't very good at all. I wouldn't repeat that option. However I know you need to eat so you're caught between a bad cheaper option or a pricier possibly nicer option around the town. The island high street is filled with tourist shops. They are very expensive. Most things are ticketed in some of the shops but others are around bargaining, so know your prices. After a few hours you return back on your Catamaran and await your pick up. Unfortunately ours was late by about 25min. Overall the staff and service are great. The trip was a nice day out. I wasn't a huge fan of the area we docked. I'm sure there are much better beaches. The service was great though and staff really good. The cost of the round trip plus food and soft drink and beer was $80 per adult and $50 for children. So cost $260. If you make your way to Cancun and buy a ferry ticket it'll cost you a fraction of this so there are other options.

The Isla Mujeres beach club is below the standard of any resort when it comes to drinks, food, showers, and toilets. The staff is friendly, but the beach itself is no better than Cancun’s. The DJ at the beach club was definitely the best part of the whole trip.
You get 60 minutes at Playa Norte, but honestly, you don’t want to go there. It’s overcrowded, full of vendors and garbage, and lined with souvenir shops just like Cancun or anywhere else. It feels like you’re only brought there because the catamaran needs time to pick up another group.
Next time, I would rather just take the ferry to Isla Mujeres and skip the overpriced catamaran experience, even if the staff was nice.

La comida buffet horrible. Pero mala de verdad. Las bebidas, lo mejor pedir agua. Después dimos una vuelta alrededor de la isla en un carrito de golf que se pagaba aparte y te cobran lo que les da la gana. A la vuelta a Cancún pasan el cepillo como en misa, para que les dejes propina y en mi viaje se produjo la desagradable escena donde el animador y otras personas se rieron de una persona que puso calderilla, lamentable!
Por decir algo positivo, la mayoría de la tripulación era gente agradable y hacia bien su trabajo.

We usually snorkel as a group on other trips and have not encountered this limitation before. They claim it is a federal law, but were unable to cite the specific law. They told another group the age was 55 and told us it was 60. The private beach was small and very cozy (too many people booked for such a small space) but the service and food were great. The time at each spot might be adjusted to allow more time in town. Tho we were on a catamaran, we never sailed. We booked a sailing snorkeling trip, but some of us didnt get to snorkel and none of us got to sail. I would never book with them again. Take a trip to Garafon and enjoy the reef, beach, water sports and hospitality there instead.

Upon research, I have determined that this was a lie. If this was indeed a federal law, then I’m assuming all of the passengers on the hundreds of cruise ships that come into Cozumel over the age of 60 are not eligible to snorkel in Mexico? This set the tone for the entire trip as snorkeling was the one thing that was important to me. I’ve spent my life on the water, I am in good health, swim regularly and surf.
I felt duped. I feel like I purchased a goods and service that was not delivered. If the company is not forthcoming about this rule beforehand, I will do my upmost to inform everybody I know about this issue.

If you value honesty, transparency, and control over your vacation, steer clear of Albatros Marketing in Plaza la Isla Cancun. What’s advertised as a free breakfast and catamaran tour of snorkeling, drinks, and food at Isla Majeures, is little more than a bait-and-switch wrapped in high-pressure sales and unmet promises.
- False Promises: We were lured by offers of a free breakfast and a relaxing catamaran tour. This rep even showed us pictures of what the breakfast would look like...not at all what we experienced.
- Aggressive Sales: Instead, we endured over two hours of relentless promotion and upselling for the Garza Blanca timeshare/residence club resort
- Hidden Costs: Although they got us to the resort rather quickly (still about a 30-min drive); getting us back to the resort was a nightmare - waiting nearly an hour for transportation (which was included) to take us back to our resort. Their delay forced us to pay an unexpected $50 taxi fare.
- Unsafe Snorkeling: On the catamaran (via Albatros Catamarans) No instructions provided; one overwhelmed swim guide for 40+ people.
- Laughable Lunch: The advertised included meal on Isla Majeures consisted of basic tacos and hotdogs, yes, hotdogs! —definitely not the tropical getaway we imagined.
- Island Transport: Old, fume-filled golf carts ruined the scenic vibe of Isla Mujeres. The golf carts do not appear to be well-maintained.
- No Follow-Up: The Albatros rep promised to address our concerns but never followed up.
Final Thoughts: Albatros employs a classic bait-and-switch operation: attractive perks up front, then aggressive tactics and optional “expenses” that stack up quickly. Everything is technically voluntary, but the environment is manipulative and designed to make you feel obligated. Once you’re in, it’s difficult to disengage without consequences. Protect your time, your wallet, and your peace of mind.
- Better Option: A public ferry and DIY exploration would’ve been far more enjoyable.

I forgot my 3000$ phone on the dock , these guys found it & gived it to me when i came back from the beach !!! They saved my ass biggg time & trust worthy people ( the first picture is the guys who found my phone, they could of kept it but they didn’t .. honest people !!! )
I really hope the crew gets to read my message !!
I doubt you would get a better experience with a other company , the energy on this bost was unreal !
Crew 10/10
Service 10/10
Areas we traveled 10/10
Im going back 1000% sure !!
Best money spent on this trip by far !
Thanks guys !!!

Me arrepiento mucho de haber alquilado el carrito de golf ya que ni se disfrutan las vistas y tampoco pude meterme a las hermosas aguas, habían prometido una hora aproximada de paseo en coche de golf y fueron 2 y aunque eramos un grupo pequeño de 25 aprox se sentía muy apresurado. Las fotos y el paisaje es bueno. El buffet del club de playa espantoso, solo habia pasta, carne al pastor y salchicas para hot dogs, fruta ya medio pasada, los meseros groseos solo daban preferencia a los extranjeros. El regreso al hotel fue espantoso, no se con quien tiene convenio para transporte perdimos nuestra reservaciona para una cena pues nos habían prometido al comprar el boleto que íbamos a regresar al hotel máximo 7-8 pm y llegamos 3 horas después a nuestro hotel , osea a las casi 10 pm, con adultos mayores y niños pues habia que esperar a las otras embarcaciones que faltaban por llegar, sin contar un par de pasajeros pasaron al oxxopor sus cervezas demorando el regrso hasta media hora mas e iban bebiendo en la camioneta de regreso, terrible experiencia familiar.

I have made a police report and am contacting the resort, since we booked through Palace.
Buyer BEWARE!

At the beach club , Jose (the bald one), was so kind and helpful in teaching our family Spanish. His service was amazing.
I highly recommend booking through Albatros!

Parecía una prueba de supervivencia en un regimiento militar! Todo el personal gritándote “avanza”! “Más rápido” “sigue nadando!”
En resumen, la posibilidad de disfrutar tranquilamente y ver el fondo del mar se esfuma y lo único que buscan es que avances rápido para poder hacer más tour con otros grupos que esperan en el muelle.
Leí antes que tuvieron problemas para sentarse a la sombra porque subieron a 80 personas… en nuestro grupo subieron a 104!!
Un desastre de experiencia! Subimos al AMAZONAS 2… por favor si tienen la posibilidad de escoger otra compañía o “buque militar”, por favor háganlo.

Second, we were told it was about a 30 minute drive from our hotel, but we had to pick up people from other resorts, making the drive to and from the dock closer to an hour. Third, the check-in process once at the dock was all manual for nearly 100 people and took a pretty long time where there was nothing for kids to do and not very many places to sit.
The boat ride was fun, snorkel was fine but not a ton to see just the statues and a few fish. A lot of other boats with other people in the same area. The staff on the boat were very friendly and made things lively and fun even for kids. Chimichanga and the rest of the staff were great! Playa Norte was absolutely beautiful although I wish we could have stayed longer, we stayed about 45 minutes. The private beach club was fun, food was good, calm water and nice little beach. Golf cart trip had a couple good stops with breathtaking cliff and ocean views but for our kids we probably would have picked to stay at Playa Norte or the beach club longer instead. Our kids were very tired at the end but it was worth it to break up a long Mexico trip and spend some time on the pristine island beaches! Wish the whole thing could be shortened by about 2 hours with less people on the boat.

The time on Isla mujeres was absolutely amazing and the golf buggy hire to drive around the island, made it more unforgettable.
I couldn't recommend this trip enough to anyone who is coming to Cancun.
Thank you Albatros!

The worst part was the lack of remorse on behalf of the company. They responded to our hotel concierge with a list of names of people on the boat as if that justified leaving us! Also, they blamed us for not being there on time. Of note, we were sitting in open area at beach club right in front of dock. Our guide walked past us calling our boat name just minutes before we walked on pier and saw our boat pulling away.
If you want to go to Isla Mujeres, please book a ferry or with another company.

They sold us a golf cart on the tour and left without us, even though we were in the area at the time they said to be there. No one called for us, meanwhile the other boat was scouring the area for their golf cart renters.

Llegamos apenas al muelle y ni tiempo nos querían dar para ir antes al sanitario. Ya en la embarcación el personal la verdad muy amables y atentos, pero el itinerario estaba muy ajustado, todo era de prisa. El mar la verdad no estaba en las mejores condiciones para la bajada al snorkel pues había bastante viento y oleaje, aún así se autorizó el descenso (muy deprisa obviamente). Llegamos a Isla Mujeres muy lejos de playa Norte y daban muy poco tiempo para intentar visitarla (a pie). La comida del club de playa pasaba pero la verdura no parecía estar muy fresca que digamos. El tour por la isla a bordo del carro de golf igual muy deprisa y casi sn explicaciones (sólo hubo dos paradas a explicarte algo de la zona). El regreso sin contratiempos salvo que un señor casi se ahoga al lanzarse a nadar al mar (sin chaleco) y tuvieron que rescatarlo. En conclusión todo era como una carrera contra reloj, itinerarios apretados y prisas para todo. La verdad esperaba más de este viaje que nos habían recomendado. El año previo intentamos ir en un tour similar pero en grupo Xcaret pero se canceló debido al mal tiempo. Quizá la próxima vez lo intente de nuevo con ellos o de plano ir por cuenta propia en ferry, ya que con Albatros la verdad no quedamos satisfechos.

The bus was crowded but we got there safely and without worry. There was a bit of a line to check in but because we booked the platinum someone brought us right to the front and checked us in without waiting. We were also given a slip for our return transport back to the hotel which really put our mind at ease that we’d be returned safely back to our hotel. The snorkeling portion was short and not so great. The water was too rough for us. So if you’re going specifically for snorkeling I’d book a tour more geared towards that and in a better snorkel location. We stopped on the north end of island mujeres and that was crowded with all the vendors etc. not really our vibe but interesting. We preferred the south end with the beach club. Lunch was buffet. It was fantastic and included drinks. Then we did the golf cart tour. We went as a group so felt very safe and comfortable. It was $55 for the 2 of us. We went to the southern point and walked around a bit. Beautiful views and a few vendors. We bought ice cream. Then after the golf cart tour we had about an hour to hang out at the beach club before getting back on the boat. There is a professional photographer on the trip. At first I didn’t think we’d use him but ended up buying a few photos because we liked them. It was nice to have the option. All the while on the boat there are drinks if you want them. Or just bottled water. There is a bathroom too which is nice. Another item to note - when you’re in line they try to sell you things like seasick bracelets and environmentally friendly sunscreen. If you’re worried about these things I’d bring them with you. The crew was young and friendly. It was a great day!

https://www.tripadvisor.com/Attraction_Review-g150807-d1793997-Reviews-Albatros_Catamarans-Cancun_Yucatan_Peninsula.html
We were 2 families - 6 members- 3 adults and 3 children( 2 teens and 1 middle schooler) With the early morning sun on our face and a bus ready to pick us up for the trip. Everything was all perfectly planned. With a loaded Catamaran that seated around 100 pax - free flow of alcoholic beverages and a gentle sail towards the Isla Muerjes was a joy. It was a 1.5 hour sail and amidst the travel - snorkelling session was an added delight. With caution and many life guards on board- these folks had the entire trip planned and fool proof.
As we fished out all the snorkelling members just in time , we just gently reached the shores of isle muerjes and had a sumptious mexican lunch. With juices and jellies to nachos and moles. We filled up our bellies and onto the next activity - loaded up ATV buggies that were ready to take us across the othe rpart of the island. With a guide who accompanied the entire 40 buggies - in a line we followed one after the other to the south side of the island to see the goddess ixchell. The island istself is in the shape of a small "S" .
We had only 15mins of wait time to sift through quickly and snap some pics. There is a seperate fee to see the farther end of the island which the ticket did not cover and we had to rush back to our ATV's. Drove back to the northern part of island again and in 30 mins the ferry came to pick us over to the next island.
Next stop: Shopping Island. The entire island is just a huge souvenir shopping land- with so much buy and splurge and eat. We were just jay walking and eating and window shopping. A good 1 hour was spent there and we sat down to relax and the ferry comes back to haul you back to the main island where you started the day. Its takes about an 1 to head back home.
But the folks in the catamaran do not let you do that easy- there is drinks- celebration and songs and dance moves that you need to prove to shake that boring introvert in you. Better learn to shake your hips and hands - hey macaarennna!! Finally we hit the groove- raised a toast to the shipmates and the crew and saw the beautiful sun set amidst other stranger passengers- smiled - said hellos and byes and let go of all our worries with sea and deboarded the ferry with a heart full of memories and feet that skip to any beat now!
The organizers will have your arranged trip back home to your respective hotels. Our package was with lunch and transportation so we got picked and dropped. Make sure you have your travel plans pre arranged before you arrive for the trip.
It was a wonderful fun filled trip to the island and the sea has its own magical moments to get your rejuvenated. Make some special memories and connet with your family- children or parents! Its beyond words!

Vou em restaurantes que com certeza teria comida muito melhor. Agora imagine na hora de comprar o pacote a Albatroz te oferece um pacote chamado Premium. Te encantam com tudo de luxo fotos encantadoras alimentação premium. Não vou caiam nessa !!!! Vou postar um exemplo que estava no folder não ofereceram!!! Isso é uma parte e não vou vou perder meu tempo pra relatar tudo!!! Só digo uma coisa: não caiam nas armadilha para turistas!!!!

At their dock - you get checked in, their staff is not pushy but is constantly showing off things you might have forgot (non-aerosol sunscreen with zinc or titanium oxide only, towels, phone water cases, etc). We came prepared and weren't overly harassed about anything.
Once checked in they loaded each of their boats, definitely a somewhat confusing process, I would strongly recommend the platinum tour over some of the others, as others looked to be way more crowded boats, and heard others who had discrepancies with whether the $20USD docking tax was paid ahead of time.
Our boat was very comfortable, and the staff was all great. Daphne was our guide and she was very energetic and fun. Carlos led us in snorkeling, which was a bit of a mess but more due to weather and wind than to his guiding. There are a few sunken statues and some bleached reef with schools of fish. My wife struggled to keep up and I had to help pull her along to stay with the group. If you are going primarily for the snorkeling you will be disappointed.
We continued on to the Albatross owned beach club near the south end of Isla Mujeres. We declined the additional golf cart tour which I think was a good choice. for $55 USD per couple, it was only an hour before returning for lunch. If you're up for the beach club vibe, that was way more fun. We had drinks, took some photos, and lounged around. Yes the beach club has loud music (which we enjoyed but some might) but unless you're sitting right in front of it, it wasn't overly loud. All food, drinks is included here, but tip for the service was the vibe.
Back on the boat and up to the north part of the island where you have 2 hours to yourself. If you want to do a self guided island golf cart tour, heres the good time to do so- rent with one of the guys on the street, cheaper than the sponsored tour at the south end. Otherwise the North side beach is the "nicer" of the beaches for swimming. It was admittedly very crowded. Shallow water good for wading, but not really for much swimming. Easy enough to walk around the northern part, no need for a golf cart unless you have limited mobility or want to venture out from the northern half of the island, but its only 5ish block walk to the furthest point north.
Boat ride home was fun and we were able to use the boats sail instead of the motor which was an extra touch. Transfer back home and were home by 6:00. Highly recommend, just plan your day accordingly with what you want to do at each stop.

Arrivés à Isla Mujeres, nous avons loué un kart de golf dans le but de contempler, soi-disant, la vue sur Cancun au loin. Malheureusement, les karts étaient en très mauvais état et notre groupe a été séparé. De plus, celui de nos amis ne fonctionnait tout simplement pas.
Nous avons eu la malchance de provoquer un accident mineur en accrochant un scooter. À savoir que la compagnie ne dispose d'aucune assurance, nous avons dû régler les réparations de notre poche, en plus de la location du kart dont le coût n’était pas inclus dans le prix de l’activité. Initialement, nous avons refusé de payer pour les dégâts, mais le guide nous a intimé de régler la facture sous peine d’appeler la police.
Avec tout cela, nous n’avons même pas eu le temps de profiter de la vue et n’avons rien pu découvrir de l’île. Le retour au Club a été tout aussi désagréable, avec des cris du guide.
Une fois de retour au Club, nous n’avons pas pu sortir pour visiter la ville. La plage était envahie par les sargasses, et tous les transats étaient occupés. Je me suis sentie totalement emprisonnée sur cette île, à la merci des employés d'Albatros, piégée.
Cette expérience a été non seulement stressante et traumatisante, mais aussi extrêmement coûteuse, nous laissant un goût amer de notre séjour au Mexique.

Very loud music, endless announcements regarding the kind of suntan lotion you must use (biodegradable) made it very annoying waiting to go. They board in groups, ours was last. Finally get going, stop to do a brief snorkel in the water and we were told if you are over 62, you cannot snorkel. We were not told that when we booked the trip (through MTS Global). We are 72 and 67…while we had no intentions of snorkeling, we should have known that ahead of time. We get to the island. They gave us a 1/2 hour to go see the magnificent north beach (as we walked to that beach we had to field the endless badgering for massages, and dodge vespas and golf carts (not that this is the fault of the catamaran folks). Got there, looked at the beach for all of five minutes, had to turn around and head back to the boat.
Back on the boat we are now headed to the beach club. Then came the sales pitch for the golf carts tour. First come first served as they only have 6 carts. My son-in-law was able to book one, for $55, which is not unreasonable. We get to the club and were told we had to meet at 1:50 to go on the golf club tour, it was now 1:10, so by the time we got off the boat we literally had less than 1/2 hour to walk to the buffet and wolf down some lunch, which was ok, not great, not terrible, but all the food was not even warm. Run to the carts, which have seen better days..but my 5 year old grandson loved the golf cart tour, which was fine…back to the club. Sat for an hour and headed back. The best part of the day was the trip back. The crew made it fun, with tequila shots, music and dancing, in true Mexican party fashion, then they stopped to let folks jump into the water and get on the big floating mat.
Overall, it was a good day, but it was too rushed and too much time lost standing around waiting to board/go. They need to work on that process…and turn down the music a bit…

The trip itself was awesome. The boat was very clean, and well kept. They made you wash the sand off your feet prior to boarding which helps a ton. The staff onboard was super friendly, and accommodating. They made every effort to make sure everyone was comfortable, had drinks, etc for the trip. The boat always wasn’t crowded which is nice as well. Snorkeling was amazing. This was my kids favorite part of the whole entire trip. The swimming opportunity they gave us as well was super cool.
Very pleased with this excursion and very pleased with their staff. Highly recommend!